Troubleshooting

Have you had any problems while using the Purisoo?

Then we will help you. You can get an answer to your problem situations below.

 

Using Tips

Problem with the product!

Can't pump water, or the number of required pumps increases dramatically to fill the bottle

First, try to re-assemble all the parts securely and check whether there are any objects blocking the sieve.
Try to match alignment marks (Body Cap and Body). If pumping is still not good after this, you may need to change the filter.

The bottle leaks

Make sure all parts are assembled securely and also, check if there are any missing silicon parts.

The Air Valve makes a sound.

Sound is normal.

Squeaking noise may cause when lock - unlock the Handle

Sound is normal.

Not enough water is coming out from the hole.

1. Pull up on both the front and rear of the silicon lid to allow air in and providing better flow.

2. Don’t forget to close both front and back of the lid before you close the handle.

Water is not pumping up.

1. Make sure assembled parts are secure.

2. Don’t forget to close both front and back of the lid before you close the handle.

3. Check whether bottom mesh and hole are not block with any substances. Also check hose is clear.

4. Check all the silicon parts are in place.

5. Verify filter is installed correctly.

6. When above check lists are done, try pump without opening the bottom silicon lid. If pump is working, you will see pressure on the bottom silicon lid.